Customer Service

 

Customer service

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Need Help?

Email us with your enquiries.

Or Call
U.K. 0870 5 90 90 90
Outside U.K. 00800 4445 8667

Or visit our Customer Service page

Questions about Hilton

  • Are all Hilton hotels 5 star?

    Each Hilton hotel has been given a 4 or 5 star rating in accordance with our own independent star rating criteria. Hotels with a 4 star rating are of the general standard you can expect whilst a 5 star rating identifies hotels with additional facilities. These ratings are not related to, or intended to replace any ratings awarded to Hilton hotels by any independent leisure industry organisation(s).

  • Do all Hilton Hotels have family rooms?

    Some hotels have family rooms that include either sofa or bunk beds or where you can arrange to have an extra bed placed in a double/twin room. Some rooms may even have an additional double bed. Family rooms are subject to availability and certain types of rooms may carry a supplement.


  • lbl_name_WA

    Discover a group of unique and extraordinary hotels inspired by New York's legend.

  • lbl_name_CH

    The contemporary luxury brand of The Hilton Family of Hotels.

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    Find great hotel deals. Hilton offers luxury hotels, city hotels, park hotels. Secure last minute online bookings, reservations at hilton.co.uk

  • lbl_name_DT

    Warm. Comfortable. Friendly. We provide true comfort to today's business & leisure travellers.

  • lbl_name_ES

    Relaxed, upscale environment with over 200 all-suites locations in the US, Canada and Latin America.

  • lbl_name_GI

    Sleep Deep, Work Smart, Eat Well, Stay Fit and Treat Yourself with every stay.

  • lbl_name_HP

    Trusted for a good night's rest by value conscious and quality minded travellers.

  • lbl_name_HW

    Whether you're travelling for a few nights or a few months, you can Make Yourself at Home®.

  • lbl_name_HT

    New from the Hilton Family of Hotels, an all-suite brand of extended stay hotels.

  • lbl_name_HV

    Enjoy the benefits of your very own vacation villa, without the hassles of second home ownership.